FAQ – GFITY

Do I pay customs for my international order?

Duties and taxes are levied by Customs in the destination country and the receiver is responsible for paying them.

I’m having trouble placing an order. Is there anyone I can contact?

Of course, our customer support team would be happy to help. Send an email to our support mail support@gfity.com ,we’ll help you as soon as possible.

How can I track my order?

Once your order has been dispatched, you’ll receive an email with a tracking line where you can follow your order and see when it is expected to ar...

Can I change my shipping address?

Once you have received the order tracking mail, the shipping address cannot be changed.

What is your returns policy?

We are pleased to accept timely returns of new and unused products within 14 days from the date the order was delivered to you. Products must be ...

How can I get my refund?

We can only ever issue product refunds back to the original method of payment supplied at checkout. If you have lost or cancelled your card, this w...

How long does it take for my refund to be processed ?

Refunds are processed within 5-10 working days of us receiving the item(s) back at our warehouse.

How do I know that my order has been processed?

Once you have completed your order, you’ll receive a confirmation email with your order details. You should receive it within 24 hours of placing y...

I think my order is missing. Can you help me?

Please contact us if you haven't recieved your delivered order or it has been lost in transit.

Can I exchange my item?

We are not able to offer exchanges, we recommend requesting a refund for your item.

How do I make a return?

You can send an email to us with the providing information below: -Your name and order number - The products you wish to return and why - Please in...

Where can I buy your products?

You can find all GFITY products exclusively on our website. We are an online-only company.

How can I find the right size for me?

Our products are fit true to size however if you have hesitations please contact our customer support team we'd love to help. Please, click for our...

I entered the wrong delivery address. Can I edit my address?

Please make sure that you double check your address while placing your order. We cannot guarantee that we can change your address but in any such c...

Can I update my order?

Unfortunately, orders cannot be changed or updated once they are placed. You can always a place a new order.

Can I create an account?

Of course! Then you can: Track your orders and review past purchases Save your addresses for quicker check out Manage your account details, add...

How can I pay?

We accept Visa, MasterCard, American Express. You can also choose to pay with PayPal or Afterpay.

Do I pay for the shipping fee in any case of a return request?

Due to our return policy, the shipping fee in any case of a return will be your responsible.

Do you refund shipping fees?

On all orders under $75, shipping are not refundable.

I have been charged more than once. Can you help me?

We are sorry to hear that. Sometimes a payment may fail however it will appear as a 'pending charge' in your bank account for around 72 hours befor...

Why has my card declined?

If there is something wrong with the information provided at checkout. This could be due to one of the following reasons: -The billing name/addres...

I ordered the wrong size/color/etc. of an item. What can I do?

In such case please send an email to our support mail support@gfity.com as soon as possible. However, once you have received your order tracking ma...

Do you charge for shipping?

We offer free shipping on all orders over $100.

Do you have international shipping?

Yes, we ship worldwide.

I recieved a damaged product. Can you help me?

We are so sorry to hear that. Please send a photo of the damaged product to our support mail support@gfity.com with your order information.

My order has arrived damaged/faulty? What should I do?

We are really sorry to hear that. Please send an email to our support mail support@gfity.com with the providing information below: A photo of ite...

I have recieved a wrong item. What should i do?

Please send an email to our support mail support@gfity.com with the providing info below: A photo of item you have received in error A photo of th...